What will you do?

• Operational Effectiveness – Develop and implement comprehensive operating procedures and establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis to maximize efficiency and quality within the department and alignment with globally harmonized and agreed procedures.
• Risk Management - Ensure procedures are adequate to ensure compliance with applicable regulatory & audit requirements as well as internal risk management policies to mitigate financial/reputational risk for existing processes as well as new transitions.
• Client Service, Sales and Relationship Management Support - Accountable for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations by acting as the senior point of contact and participating actively in Transaction Management Functional Working Group.
• People Management – Directly manage a team from a business and people perspective; this an extended role from the existing mandate as mentioned above.
• Human Resources Management and Development - Build a high-performance team and ensure human resource policies are effectively implemented and administered.
• General Management - Participate as a member of Operations Management Team, in the development, implementation and execution of strategies and business plans across the business.

What do you need to succeed?

Must-have

• 10-15 years financial services industry experience in an operations environment.
• 5-10 years’ experience in managing large groups of operations professionals.
• Strong innovation and change management orientation.
• In-depth risk management knowledge.
• Superior interpersonal and networking skills with a proven track record of dealing with clients, industry associations, senior management, colleagues and staff.

Bachelor's Degree in related field.