What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am – 6:00pm (Malaysia time)

Region: Europe (e.g. Luxembourg, Ireland, Switzerland)

What will you do?

• Business planning and general management.
• Accountable for ensuring the efficiency and effectiveness of the Team.
• Develop talent management & succession planning strategies that ensure we attract, retain and grow top talent at all levels in the organization.
• Provide Support to Group Invoicing Management through regular communication.
• Ensure collaborative relationships across jurisdictional, functional and cultural boundaries.
• Leads with Integrity: Trusted / Share Information / Accountability.
• Manage daily billing operations, ensuring invoices are generated, verified, and dispatched accurately under set deadlines
• Team Leadership & Development: Direct, mentor, and evaluate a team of billing specialists. Set clear performance metrics, optimize workloads, and foster a culture of continuous improvement.
• Lead, train, and mentor billing specialists, allocating workloads and monitoring key performance indicators (KPIs).
• Compliance & Controls: Enforce internal financial controls and adapt billing procedures to regulatory standards, including regional tax laws and electronic invoicing requirements.
• Dispute Resolution: Coordinate with internal departments and clients to investigate and resolve billing discrepancies or payment mismatches.
• Reporting & Analytics: Analyze billing metrics, track aging receivables, and present periodic performance reports to senior leadership.
• Dispute Resolution Cycle Time: Resolve institutional client billing queries and intermediary disputes within less than 3 business days.

#LI-NA1

• Tertiary educated in finance and/or accounting
• At least 5 years of working experience in billing, revenue operations, or accounts receivable management or industry with at least 2 years in a supervisory role
• Understanding and application of Fee Schedule/Fee Agreement with client
• Understanding of products offered to clients and its operational nature

• Experience in client billing process and account receivables process
• Experience in the Financial Services industry (e.g. Fund/Investor Services)
• Experience in People Management and People Development
• Experience in managing difficult conversation/conflict
• Experience in leading changes, initiative and projects

Experience in SQL or Excel VBA