Working Hour: 9:00AM-6:00PM

What will you do?

• Point of contact for servicing clients and interacting with the market and other providers.
• Govern overall service delivery to clients, drive improvement of service quality.
• Perform proactive servicing for a designated portfolio of client relationships across product base.
• Fostering a client centric mindset throughout the teams support upselling opportunities.
• Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client retention objectives.
• Contributes to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.)
• Ensures the proper application of regulations in force and their operational within the Group.
• Integrates the principles of the CACEIS Code of Conduct into its activities.
• Ensures compliance with CACEIS policies, standards and procedures.
• Implements appropriate measures to prevent, detect and deter corrupt practices corruption.
• Understand the business line's strategic objectives and decisions and translate them into coordinated action plans.
• Work as a team to understand strategic vision, its short- and long-term and adhere to it.
• When faced with several options or questions, seek and/or obtain from other actors all the information needed to make effective, informed decisions based on the relevance of the issue and in compliance with the companies.
• Take responsibility for the decision taken (personal commitment), defend it and/or convince others if necessary.
• Propose and implement all necessary actions, within the framework of a project, to manage the collective and/or individual impact of change (organization, processes, tools, etc.).
• Encourage team members to take initiative, demonstrate independent thinking and innovation; create the conditions that will enable them to develop and implement new ideas (helping others to dare).
• Keep abreast of developments of client, products & services, industry and market.

What do you need to succeed?
Must-have

• An undergraduate or Master’s degree in accounting, Finance, or other Business-related field.
• Typically, 3 – 5 years of related experience in Client Servicing experience with operational experience in the product.
• Excellent communication (written and oral).
• Strong attention to details and technicalities and excellent organizational skills.
• Good interpersonal and multi-tasking skills.
• Good knowledge about Fund/Trust Industry and Financial Markets in general.
  Prior exposure to Operational Risk and the corresponding risk monitoring tools.
• A sense of urgency to achieve excellent results.
• Good computer skills.
• Technical skills and proficiency in MS Office applications including PPT, Excel, Word, and Outlook.
• Prior exposure to client query management and monitoring tools.
• Operational experience in more than one product line.

An undergraduate or Master’s degree in Accounting, Finance, or other Business related field.