What is the opportunity?

The Assistant Team Manager, FAM Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to fostering a motivated and collaborative work environment, assisting in employee development and supporting team performance. The Assistant Team Manager serves as a point of contact for operational matters within the team and collaborates with stakeholders to promote a culture of accountability, continuous learning, and process improvement.

What will you do?

Production and Supervision

• Assist the Team Manager in overseeing daily operations of the FAM team to ensure smooth and efficient workflows.
• Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines
• Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
• Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.

Monitoring and Escalation

• Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
• Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
• Assist in implementing and maintaining monitoring tools, alert systems, and exception handling workflows to support proactive issue detection.
• Support regular reporting on team performance, operational metrics, incident trends, and KPIs to leadership for informed decision-making.

Risk Management

• Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions to reduce operational risks
• Ensure compliance with internal policies, regulatory requirements, risk management frameworks, and governance standards.
• Assist in audit preparation and readiness by maintaining control documentation and supporting internal and external audit processes.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

• Minimum 1 to 2 years of experience in a senior analyst, team coordinator, or lead support role with exposure to supervisory responsibilities in relevant operational knowledge and experience.

• Experience in handling operational issues, trade validation, and exception management.
• Familiarity with trade lifecycle processes, especially in a high-volume and time-sensitive environment, is preferred.
• Basic Operational Experience: Basic experience on the business day-to-day process specifically involving accounting, portfolio reporting and database keeping
• Hands-on experience in monitoring and validating transaction that flows in financial services or related industries.
• Proven ability to investigate, resolve, and escalate trade anomalies and operational issues.
• Exposure to trade lifecycle processes, exception management, and instruction quality controls.
• Experience working with cross-functional teams such as IT, Risk, Compliance, and Business units.
• Proficiency with trade lifecycle and transaction validation across asset classes.
• Knowledge of data acquisition systems and upstream/downstream data dependencies.
• Good understanding of trade lifecycle, data acquisition flows, and exception management.
• Familiarity with monitoring tools, incident handling, and escalation processes.

• Strong analytical, problem-solving, and coordination skills.
• Analytical skills for root cause investigation and process improvement.
• Effective communication, business writing skills and stakeholder management skills.
• Strong analytical, problem-solving, and coordination skills