What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Responsible to lead and direct all aspects of Group Invoicing and Reconciliations activities within Malaysia Client Operations.  The role will support the Head of Client Operations Malaysia and the Senior Management Team in Malaysia.

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What will you do?

• Operational Effectiveness - Ultimate accountability for Group Invoicing and Reconciliations teams locally. This includes data acquisition and system support, client fee setup, production and controls, sub-custodian invoice process payment. Responsible with the reconciliation investor reporting function for all entities across all classes.
• Risk Management - Ensure procedures are adequate to ensure compliance with applicable regulatory & audit requirements as well as internal risk management policies. Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.
• Client Service, Sales and Relationship management support - Accountable for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations. Acts as the most senior point of contact for escalated operational issues.
• General Management - Participate as a member Operations Management Team, in the development, implementation and execution of strategies and business plans across the business.

• Bachelor's Degree in a related field.

What do you need to succeed?

Must-have

• 10-15 years financial services industry experience in an operations environment.5-10 years’ experience in managing large groups of operations professionals.
• Superior interpersonal and networking skills with a proven track record of dealing with clients, industry associations, senior management, colleagues and staff.
• Superior communication, presentation and negotiation skills.
• Strong innovation and change management orientation.
• Business Consultant: Ability to understand both finance and business realities to challenge decisions.

Nice-to-have

• Bilingual in English and French is an asset.
• Accounting qualification is an asset.

What’s in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.